Privacy Policy

Last Updated: 25 November 2025

People & Culture Innovations is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, store and protect your personal information.

1. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include, but is not limited to, your name, address, email address and phone number.

2. How We Collect Personal Information

We collect personal information in various ways, including through:

Your communications with us (via phone, email, mail or our website www.peopleandcultureinnovations.com.au);
Direct interactions, such as service enquiries and provision;
Third parties, where you have consented or would reasonably expect us to collect information.

When we collect personal information, we will take reasonable steps to notify you of:

The fact and circumstances of collection;
The purposes for which we are collecting the information;
Whether collection is required or optional;
Any consequences if the information is not provided.

3. Why We Collect Your Personal Information

We collect personal information for the primary purpose of:

Providing and improving our services;
Communicating with you;
Marketing our services (you can opt out at any time).

We may also use your personal information for related secondary purposes that you would reasonably expect, or where otherwise permitted by law.

4. Sensitive Information

Sensitive information) is handled with additional care and will only be collected and used:

For the purpose for which it was provided;
For a directly related secondary purpose;
With your consent; or
Where required or authorised by law.

5. Disclosure of Personal Information

We may disclose your personal information:

To third parties where you have provided consent;
To service providers assisting us in our operations (e.g., IT support, cloud hosting);
Where required or authorised by law.

Overseas Disclosure

Some service providers we use (such as cloud storage providers) may store data overseas. Where this occurs, we take reasonable steps to ensure the overseas recipient does not breach the APPs.

6. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include secure storage, access restrictions and data encryption where applicable.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it, except where we are required by law to retain it (e.g., client files are retained for at least 7 years).

7. Access to and Correction of Your Personal Information

You have the right to access the personal information we hold about you and to request corrections where it is inaccurate, out-of-date or incomplete.

Requests can be made by contacting us in writing (see Section 11). We will respond to access or correction requests within a reasonable period. We will not charge for making a request but may charge a reasonable fee for providing a copy.

8. Direct Marketing

We may use your personal information to send you marketing communications. You may opt out of receiving these communications at any time by contacting us or using the unsubscribe link in our emails. There is no cost to opt out.

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve user experience and analyse site traffic. You can disable cookies in your browser settings, but some site features may not function properly.

10. Complaints Handling

If you believe we have breached the APPs, you can contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au | Phone: 1300 363 992

11. Contact Us

For privacy-related inquiries, access or correction requests or complaints, please contact us at:

People & Culture Innovations
Email: info@peopleandcultureinnovations.com.au

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The updated version will be published on our website with the date of the last update.